Frequently Asked Questions (FAQs)
Order Questions
How can I check the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email which will contain your tracking number and a link to follow its progress.
I have not received a confirmation email for my order. What should I do?
Please first check your junk or spam email folder. If you still cannot locate the email, please contact our Customer Service team via the form below, and we will resend the confirmation to you.
Can I amend my order or shipping address after it has been placed?
We process orders very quickly to ensure fast delivery. Therefore, we are often unable to modify an order once it has been placed. We recommend you review your details carefully before completing your purchase.
Delivery
What are your delivery options and costs?
We offer a range of delivery options, including standard and express services. All delivery costs are calculated at checkout based on your location and the selected service.
Do you ship internationally?
Yes, we are delighted to ship to many countries worldwide. Delivery times and costs will vary depending on the destination.
My order hasn’t arrived. What happens now?
Please use the tracking information provided in your dispatch email. If the estimated delivery date has passed or the tracking information is unclear, please contact us using the form below for further assistance.
Returns and Refunds
What is your returns policy?
We hope you love your items. If you are not entirely satisfied, you may return most unused items in their original packaging within 30 days of receipt for a full refund or exchange.
How do I return an item?
To initiate a return, please contact our Customer Service team using the form below. We will provide you with the necessary instructions and a returns authorisation.
How long will it take to receive my refund?
Once we have received and processed your returned item, please allow up to 10 business days for the refund to be credited back to your original payment method.
Products
Are the products on your website official?
Yes, all products featured in our collection are officially licensed.
A product I want is out of stock. Will it be restocked?
We regularly update our inventory. For information on the restocking of a specific item, please contact our Customer Service team.
Website and Technical Support
I am having trouble accessing my account.
Please try resetting your password using the ‘Forgot Password’ link on the login page. If you continue to experience issues, please contact us for technical support.
Is my personal and payment information secure?
Yes, we take the security of your data very seriously. Our website uses secure encryption technology to protect all your personal and financial information.